Privacy Policy

1. Introduction

LED Sign Solutions, LLC ("we," "our," or "us") is dedicated to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our website (led-signsolutions.com), contact inquiry forms, quote requests, and customer communications.

2. Information We Collect

We collect information that you voluntarily provide to us when you request a free quote, sign consultation, or submit an inquiry, including:

• Contact Information: Full name, email address, phone number, and physical/project address.
• Project Details: Business name, sign type preferences (EMCs, channel letters, monument signs, neon, banners), dimensions, photos, and municipal zoning/permitting requirements.
• Communication Records: Email correspondence, phone call summaries, and customer service notes.
• Technical & Usage Data: Anonymized site usage statistics, referring URLs, browser types, and general geographic location collected via privacy-friendly analytics tools.

3. How We Use Your Information

We use your information strictly for legitimate commercial signage operations, including:

• Preparing custom signage quotes, engineering blueprints, and site surveys.
• Processing municipal sign permit applications with local planning and zoning departments.
• Scheduling fabrication, crane excavation, installation, and repair services.
• Responding promptly to customer inquiries and providing ongoing technical support.
• Improving site navigation, technical performance, and local search relevance.

4. Information Sharing & Third Parties

We do not sell, rent, trade, or monetize your personal information. We only share information with trusted third parties under strict confidentiality when necessary to fulfill your signage project:

• Municipalities & Permitting Offices: To submit required engineering drawings and zoning approval filings.
• Structural Engineers & Contractors: Stamped engineering validations, underground utility locating (811), and crane rigging when required.
• Service Providers: Cloud infrastructure, security verification (reCAPTCHA v3), and transactional email delivery providers.
• Legal Compliance: When required by applicable law, court order, or governmental regulation.

5. Cookies & Tracking Technologies

Our website uses standard essential session cookies and privacy-respecting analytics to ensure fast load times, secure form submissions, and protect against automated spam. You may disable cookies in your browser settings, though certain interactive features may function with reduced convenience.

6. Data Security & Retention

We employ industry-standard administrative, physical, and technical security measures (including TLS/SSL encryption, access control policies, and database encryption) to safeguard your personal information against unauthorized access, loss, or alteration. We retain project documentation and contact records only as long as necessary for business warranties, permitting audits, and legal requirements.

7. Your Rights & Choices

You have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the deletion of your contact records. To exercise these rights, please contact our privacy coordinator using the details below.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: